Frequently Asked Questions
Everything you need to know about shopping with Due West.
What is your standard shipping policy?
Due West offers free standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. To start a return, visit our online portal and enter your order number and zip code to receive a prepaid shipping label.
Are your products authentic?
Absolutely. Due West is an authorized retailer for every brand we carry. All products are sourced directly from the designers and guaranteed to be 100% authentic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Affirm.
How can I find the right size for me?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we recommend checking the 'Model Measurements' section or contacting our style consultants for personalized advice.
Do you offer international shipping?
Yes, Due West ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination and the weight of your parcel.